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Common Questions

CatchBack is a digital trading card platform that combines the excitement of pack opening with real-world card ownership. You purchase digital packs, open them to reveal cards, and those collectibles are backed by physical cards stored in our secure vault. You can trade, sell, or request physical delivery of your cards at any time. Users can also create custom packs where they pick their exact hits and odds, and buy and sell cards in our marketplace with just a $1 fee for completed sales.
Our CatchBack cashback offer allows for you to get a perpetual buyback offer on cards ripped open from packs or purchased from the catchback vault. This allows collectors to invest in their portfolios with confidence, without worrying about a liquidation strategy.
CatchCoins are our platform currency that you can use to purchase packs, buy cards from other users, or convert to cash. You can buy CatchCoins with traditional payment methods, and they provide instant liquidity for all your trading activities on the platform.
Simply create an account, purchase some CatchCoins, and start opening packs. You can begin creating custom packs to chase your exact hits or start with our Starter Pack for just 5 CatchCoins. Your digital cards are immediately added to your vault and ready to trade.
Absolutely. Your physical cards are stored in professional-grade facilities with climate control, security monitoring, and full insurance coverage. We use industry-standard security practices and maintain detailed records of every card in our vault. You can request physical delivery of your cards at any time.
Our support team is here to help! You can reach us through our email support at catchbackcards@gmail.com. We typically respond within 24 hours and are committed to resolving any issues or questions you may have about your account or cards.